A clear, fair process for cancellations and refunds — built around our 90-day improvement guarantee.
Studyverse is built on trust — we ask parents and students to commit to a program before they've seen months of results, so it's only fair that our refund process is equally straightforward. This policy sets out exactly when and how a refund applies, without hidden conditions.
We understand that a decision made during a call can sometimes need a second thought once the family has had time to discuss it. If you cancel within 7 days of making payment, and no more than one session has taken place, you are entitled to a full refund, less any payment gateway transaction charges actually incurred by Studyverse (typically 2–3% of the transaction amount).
Beyond the cooling-off period, our core guarantee applies:
"Measurable improvement" is assessed using a combination of:
This guarantee applies only where the student has attended sessions and submitted progress work as per the agreed schedule. It does not apply where the lack of improvement is primarily attributable to irregular attendance, incomplete practice work, or early discontinuation of the program.
If a student wishes to discontinue after the 7-day cooling-off period but before completing the enrolled program duration:
| Situation | Refund treatment |
|---|---|
| Cancellation after 7 days, before 25% of program duration used | 75% of the remaining unused fee refunded |
| Cancellation between 25%–50% of program duration used | 50% of the remaining unused fee refunded |
| Cancellation after 50% of program duration used | No refund; remaining sessions may be paused and resumed within 60 days where genuinely needed (e.g., medical reasons) |
"Program duration used" is calculated based on time elapsed since enrolment, not sessions attended, since mentor time and planning are allocated on a scheduled basis from day one.
The following are not eligible for refund under any circumstance:
To request a refund or cancellation, please contact us directly — we do not require a formal written notice, but a WhatsApp message or email is sufficient so we have it on record:
Please include the student's name, enrolled program, and reason for cancellation. Our team will confirm eligibility and the applicable refund amount within 2 business days.
Once a refund is approved, the amount will be credited to the original payment method (as processed via Cashfree Payments) within 7–10 business days. Timelines beyond this point are subject to your bank's own processing times, which are outside our control.
Occasional session rescheduling (e.g., due to school exams, travel, or illness) is not treated as a cancellation and does not affect your refund eligibility, provided reasonable notice is given to your mentor. Please reach out as early as possible to reschedule a session rather than skipping it.
In the rare event that Studyverse is unable to continue a program (e.g., mentor unavailability with no suitable replacement), students/parents will be offered either a suitable alternative mentor or a full pro-rated refund for the remaining unused portion of the program, at the family's choice.
Studyverse
Email: talktostudyverse@gmail.com
Phone / WhatsApp: +91 93583 69907
Website: studyverse.in